Pulse Specialty announces new relationship with Crawford & Company

Pulse Specialty is delighted to announce a new relationship with Crawford & Company® who are the world’s largest publicly listed independent provider of claims management and outsourcing solutions. Crawford® will provide administration and settlement services for after the event claims on Pulse’s Personal Accident and Travel covers.

The relationship took effect from 1st October 2022 and policyholders will be able to avail themselves of Crawford’s services once their policy renews. Crawford will handle after the event claims such as trip cancellation, lost baggage, and personal accident claims. Healix will continue to provide medical emergency services to our clients.

Crawford & Company was launched in 1941 and has evolved into a global enterprise enabling them to go beyond the claim and solve complex, critical challenges wherever they may occur. From minor damage to catastrophic events, Crawford has a worldwide network of experts dedicated to restoring lives, businesses and communities.

Senior Underwriter Ben Pailthorpe said ‘We are delighted to have Crawford offering their adjusting services to our clients. As our book of business continues to rapidly expand, we knew we needed a provider with the global presence and scalability to provide the high levels of service we require for our corporate clients.

Commenting on the partnership, Wayne Brand, head of Crawford TPA, UK & Ireland, said: “We are committed to establishing a long-term, successful partnership with Pulse supporting their goals in the UK and internationally. Our extensive TPA services are designed to simplify the claims process and ensure we continual exceed client expectations and deliver outstanding customer service to the policyholder.”

For more information about the claims services available to you, please refer to the ‘How to make a claim’ section of your policy document.