At Pulse we are constantly liaising with our capacity providers and partners in order to respond to the challenges posed by the current pandemic.
Clients should follow the advice of the Foreign and Commonwealth Office (www.fco.gov.uk) and the government of the country to which they have travelled (if applicable).
We will be treating any claims that may arise from this situation on a case by case basis. If you or your client are forced to cancel or amend a planned trip as a result of the outbreak, we recommend that in the first instance, you or your client should contact the travel agent; airline or credit card company with whom the booking was made, as many providers are offering full refunds or the opportunity to rearrange your trip.
If this course of action has been followed and there are still costs that you are unable to recover, please complete a claim form and submit it for consideration in the usual way.
If you or a client are currently abroad, we recommend you follow the advice of the local and international authorities; your airline and the assistance provider for your policy.
Clients should contact their insurance brokers/intermediaries with any queries and brokers should contact our team directly via the usual channels.
If your policy is from our Policy Direct scheme or otherwise administrated by our Norwich office please contact:
Pulse are still operating at close to full capacity for new and renewal business and have contingency plans in place to continue operating going forward.
We will provider further updates as events evolve.
Pulse Specialty Division